Overview
How Owners, Managers and Employees relate to one another in a workplace can have a serious impact on business. Employees who know exactly what is expected of them, are recognized for their contributions and feel comfortable making suggestions are more likely to be productive. Employees in an open and communicative environment are also more likely to enjoy their jobs. Creating positive employee relations in your workplace is up to you. This unit can give you a head start.
At the end of this unit, you will be able to:
- Describe a workplace with positive employee relations
- Discuss 8 main components of a healthy workplace environment
- Explain 3 aspects of effective communication
- Define Open Communication, and how it is fostered in the workplace
- Describe how employees can grow and develop in the workplace
Author Overview
Sandy Douglas has been working in the training and development field since 1968. From 1972 to 1977 he was President of Informatics Education Ltd., a firm specializing in the development of computer based training software for clients, which included a major Canadian bank, the Iranian Government, and the Canadian Armed Forces.
From 1977 to 1986 Sandy was Manager of Training and Development at Canada Permanent Trust, Director of Training at Gulf Oil and Manager of Operations and Management training at the Bank of Montreal. In 1986 he founded Benchmark Performance Inc. a human performance consulting and design company with offices in Toronto, Ottawa and Calgary and Vancouver.
Sandy’s areas of expertise include corporate training strategy, instructional design, front end analysis and facilitation.
His major accomplishments include:
- design and implementation of a corporate training strategy for a Canadian brewer
- design of a six million dollar training centre for a natural gas distribution company
- analysis and recommendations for the improvement of training for staff of Canada’s air navigation system
- design of an overall training strategy and the development of supervisory and management courses for a class one railroad
- creation of a strategy for web and conventional training delivery in a provincial telephone company
- design of computer-based training programs to help branch staff implement relationship banking in a major international bank
Sandy is a member of HRPAO and the International Society for Performance Improvement (ISPI). He is the author of two books and numerous technical papers in the field of human performance technology.
Grant Armstrong holds a B.A. in Business and Labour Studies and a Master of Education in Adult Education from Brock University. Currently he is a Doctoral candidate at the University of Toronto, specializing in Leadership and Change. He is also a member of the Human Resource Professional Association of Ontario and holds a Certified Human Resource Professional (CHRP) designation.
Currently he is the Senior Manager of Organizational Development for Meridian Credit Union, previous to this he worked in the food industry both in the operational and human resource activities. Grant facilitates and advises in the areas of leadership, creative change, organizational culture and innovative thinking. In addition, he is certified to administer Myers-Briggs Type Indicator, Strong-Interest and Effective Intelligence -Thinking Profile through the Center for Effective Thinking. His areas of research include Effectiveness of Needs Assessments for Organizations, Leadership and Collaboration, and Inquiry Based Leadership and Learning Maps.
