Ongoing feedback is an important part of a performance management process. This unit will show you how to encourage and support effective feedback in the workplace.
At the end of this unit, you will be able to:
Describe the characteristics of effective feedback
Recognize the benefits of feedback in the workplace
Identify methods for delivering effective feedback
Describe important considerations in the delivery of feedback
Identify when and how to shift from feedback to corrective action
Author Overview
Claudine Kapel is a principal of Kapel and Associates Inc., a human resources and communications consulting firm based in Toronto. She offers a variety of services for small to mid-sized businesses, including human resources development, corporate communications and leadership coaching.
Claudine partners with clients to enhance organizational performance through the development of strategies and programs that strengthen the connections between the business, its people and its customers. Her work includes design of compensation, performance management and career development systems.
Claudine also specializes in corporate communications. She works with clients to create open and powerful dialogue with employees and customers through communication audits and the development of communication tools and training. Through her work, Claudine also helps organizations to make the most of web technology to support internal and external communications.
Claudine has 20 years of human resources and communications experience. She is a frequent writer and speaker on HR and talent management issues and is a member of the Human Resources Professionals Association of Ontario.
For more information, please visit www.kapelandassociates.com or call (416) 422-1636.
