Overview

Customer service is all about sales, because everything that you do in reference to your customer affects sales – so get really good at delivering exceptional customer service. Customers don’t keep their needs secret. They basically only want to have you fulfill the promises made in your advertising.

Delighting your customer with exceptional service is all about building a client-focused business that will meet or beat your customer’s expectations.

This course will describe how to plan for great customer service, detail what should go in your plan and explain how to implement that plan.

Author Overview

Deborah Dennison has been successfully self-employed for over 25 years. During that time she has owned and operated a franchised restaurant chain, an athletic club, service club, and an aircraft leasing business. She has had over 200 employees and achieved many awards. She was nominated for the Canadian Entrepreneur of the Year Award. She is a proud author of self-employment and employment manuals with over 150,000 copies in print.

Her passion is to assist others in getting started in their own business. Currently, she gives workshops on self-employment, specialising in start-up activities and marketing and sales.