and principles that apply to you (hereinafter referred to as "you"
or "user") and the REALTOR® University including
the underlying service provider, Learning Library Inc.
REALTOR® University believes that your personal information deserves protection.
We hold to the highest ethical standards and protect our members' right to privacy.
All personal information that you provide to us through our website, online registration
forms, e-mail requests for further information or through your enrollment and participation
in our courses, will be dealt with as provided in this Policy.
While you can visit the website or preview most Products without registering or
providing any personal information, you will need to register if you want to enroll
in a Product.
This Policy will apply to protect all personal information collected, used or disclosed
by REALTOR® University, except information that is aggregated in such a
manner that it cannot be connected to a person. We may use this aggregated
information to generate statistics and aggregate reports for internal use and for
sharing with affiliates, content providers and advertisers. These statistics and
aggregate reports will not contain any personally identifiable information. Your
individual identity is always kept anonymous.
Collection and Storage of Information
We will collect certain personal information, including, but not limited to, your
name, address, e-mail address, when you register for
our services or purchase our Products. We maintain this information in our customer
database. We may also collect additional information as in connection with special
offers, contests, or other promotions. We may use "cookies" (see also Section 4)
to recognize you and your access privileges on our site, as well as to trace site
REALTOR® University collects personal information for the following purposes:
- To build your REALTOR® University member account.
- To process your Product registrations.
- To process CE credits, designations, certifications and similar.
- To personalize the delivery of site content to you.
- To build and maintain your online report card.
- To provide the service or Product requested; to enable billing and shipping; to
provide you with information about related products and services based on the preferences
you have indicated; to improve our Web site; for development of new products and
services; and for systems administration and troubleshooting purposes.
How do we protect your personal information?
When you provide us with personal information or make a purchase, it's done through
a secure server. One of today's most advanced security systems - Secure Socket Layers
(SSL) - encrypts all information you provide before sending it to our own server.
Only when it reaches our servers is your information decrypted.
REALTOR® University makes all its employees with access to personal information
aware of the importance of maintaining the confidentiality of personal information.
All of our employees with access to personal information will be required as a condition
of employment to contractually respect the confidentiality of personal information.
REALTOR® University will protect personal information it discloses to third
parties through contractual agreements stipulating the confidentiality of the information
and the purposes for which it is to be used.
Do we use "Cookies"?
We only set cookies to increase the functionality of our website and to enhance
your experience, as we are dedicated to providing you with the fastest, most effective
browsing experience. A cookie contains a unique personal ID code and is used to:
- Save your personal member information and retrieve it the next time you visit the
- Personalize your experience by alerting you to features and information we think
may be of interest to you.
- Cookies set by this site are:
- Session ID & Token: these are random numbers that are generated each time you
enter the site. It is used for maintaining "state" in the site, and act as a key
to the other values set for your visit.
- Various other values that let us know what courses are available to you, your history,
your progress, etc.
- If you arrive at REALTOR® University with your Cookies turned off, you won't
be identified until you register and sign-in.
**No personal data is transferred or stored in any cookie set by this site.**
Do you disclose personal customer information to third parties?
REALTOR® University may share your personal information with our employees,
contractors, consultants and other parties who require that information to assist
us with managing our relationship with you and processing your CE credits, designation, certification or similar, including third parties that provide
services to us or on our behalf, including the company that develops and hosts the
Products you may register in. As noted above, REALTOR® University protects your
personal information it discloses to third parties through contractual arrangements
stipulating the confidentiality of the information and the purpose for which it
is to be used. Further, your information may be disclosed or used:
- Processing your CE credits, designation, certification or similar.
- As permitted or required by applicable law or regulatory requirements.
- To comply with valid legal processes such as search warrants, subpoenas or court
- During emergency situations or where necessary to protect the safety of any person
or group of persons.
- Where the personal information is publicly available.
- With your consent.
Unless required by law, REALTOR® University will not use or disclosure personal
information for any purpose other than those described above without first identifying
and documenting the purpose and obtaining your consent, where such consent may not
reasonably be implied.
Your consent is important to us
It is important to us that we collect, use or disclose your personal information
where we have your consent to do so. Your consent may be implied, deemed (using
an opt-out mechanism) or express. Express consent can be given orally, electronically
or in writing. Implied consent is consent that can be reasonably inferred from your
action or inaction. For example, when you enroll in a Product, we will assume your
consent to the collection, use and disclosure of your personal information for the
purposes related to the performance of the Product and for any other purposes identified
to you at the relevant time.
Typically we will seek your consent at the time that we collect your personal information.
In certain circumstances, your consent may be obtained after collection but prior
to our use or disclosure of your personal information. If we plan to use or disclose
your personal information for a purpose not previously identified (either in this
Policy or separately), we will endeavor to advise you of that purpose before such
use or disclosure.
As we have described above, we may collect, use or disclose your personal information
with your knowledge or consent where we are permitted or required to do so by applicable
E-commerce Securities & Guarantees
We use technology and third party e-commerce transaction processing companies that
ensures your payment information is kept confidential and secure. Unless you enroll
in a Product or Products that are billed on a subscription basis, credit card details
will not be stored after your purchase is processed and billing information will
need to be provided each time a course is chosen.
You may review and approve the information about what you collected upon registration
in our customer database. Upon request, we will remove that information from our
customer database or change/correct personal information that you state is erroneous.
However, you should understand that information about you in our databases may come
from a number of sources, including orders placed by you.
Questions regarding this Policy should be directed to Privacy Office at
RealtorUniversity@realtors.org or 1.800.874.6500. We are not responsible
for the privacy policies of Web sites to which this site may link.